Returns

Returns & exchanges

Our first collection is in development and product orders are not yet open. The return window, item eligibility, exchange process, refund timing, and responsibility for return shipping will be published before sales begin.

For questions about an existing order or an item received, contact ganinoberkeley@gmail.com with your order number and a description of the issue. Include clear photos if an item arrived damaged or incorrect.

Please contact us for return instructions and the appropriate return address before sending a parcel. A business contact address should not be assumed to be the returns facility.